Exceptional service for exceptional owners
When you join the Audi family as a valued owner, we return the favor with unparalleled service, support and convenience. By financing with Audi Financial Services you are offered online account management, a dedicated, U.S.-based service call center, and a wide selection of protection plans and financing options that are right for your budget. You chose an Audi vehicle because you expect more out of a vehicle, and that's an experience we're happy to deliver.
Steps to take before your lease ends.
Whether you are ready for something new or can't let go of your current Audi model, we'll walk you through preparing for the Lease-End Process.
Whether you are ready for something new or can't let go of your current Audi model, we'll walk you through preparing for the Lease-End Process.
Simple ways to pay
Audi Financial Services has plenty of options when it comes to paying your bill, because we believe financing your Audi should be as smooth as driving one.
One-time payment via My Account
Click the "Login To Your Audi Financial Services Account" link to manage your account, make online payments, manage statements, request a payoff quote, or switch to paperless invoicing.
Click the "Login To Your Audi Financial Services Account" link to manage your account, make online payments, manage statements, request a payoff quote, or switch to paperless invoicing.
Recurring automatic monthly payments
This is the easiest way to pay. You can sign up for automatic payments through your online account at AudiFS.com/myaccount or contact us to have an enrollment form sent to you.
One-time or recurring payment through your bank's bill pay system
Reference your account number and the payment address on your monthly billing statement
This is the easiest way to pay. You can sign up for automatic payments through your online account at AudiFS.com/myaccount or contact us to have an enrollment form sent to you.
One-time or recurring payment through your bank's bill pay system
Reference your account number and the payment address on your monthly billing statement
One-time payment over the phone
This can be done through your automated phone system or by speaking directly to a Customer Care Representative at (888)237-2834. To use our automated system, you will need to provide your Bank Routing Number and Checking Account Number. Then, select option 1 after you enter your personal information.
This can be done through your automated phone system or by speaking directly to a Customer Care Representative at (888)237-2834. To use our automated system, you will need to provide your Bank Routing Number and Checking Account Number. Then, select option 1 after you enter your personal information.
Mail in your payment to the address on the front of your invoice and include your account number on the check. Please allow for 5-7 days for your payment to reach us.
Send payments to:
Audi Financial Services
P.O. Box 5215
Carol Stream, IL 60197-5215
Payments initiated Monday through Saturday, before 5 p.m. ET, will be credited to your account on the next business day. Payments initiated on Sundays, bank holidays, or Monday through Saturday after 5 p.m. ET will be credited to your account on the second business day after the payment is made.
One-time payment with Western Union® Quick Collect
To pay by Western Union, please have the following available: Audi Financial Services Account Number, City Code: "Car", State Code: "IL". Fees may apply.
One-time payment with MoneyGram®
To pay by MoneyGram, please have the following available: Audi Financial Services Account Number, Receive Code: "6222". Fees may apply.
Payment Preferences:
Paperless billing
Sign up to "Go Paperless" and receive monthly email reminders when your statement is available for online viewing.
Change of address
Need to change your address? Log in to AudiFS.com/myaccount then select "Edit Your Information". Or call us at (888) 237-2834 and we will assist you.
Customize your payment methods and access your Audi Financial Services account anywhere, anytime.
Online account management offers you:
- Access to your account 24/7
- The ability to set up automatic monthly payments
- Online account options & paperless billing
We know we've got you thinking, so here are a few answers to some commonly asked questions.
How many miles do I get on a lease?
Most standard leases are calculated based on a specified number of miles you can drive, typically 15,000 or fewer per year. You can negotiate a higher mileage limit, but you will normally have an increased monthly payment since the vehicle's depreciation will be greater during your lease term. If you exceed the mileage limit set in the lease agreement, you'll probably have to pay additional charges when you return the vehicle.
Who should I contact for questions regarding my Audi Financial Services Account?
Please contact Audi Financial Services Customer Care at (800) 428-4034 (8AM - 10PM Eastern Time, Monday - Friday).
Who should I contact if I am within the last 90 days of my lease?
If you are within the last 90 days of your lease, please call Audi Financial Services Lease End Services at 1-866-277-8191, 9AM - 8PM, Eastern Time, Monday - Friday.
Who should I contact to schedule my lease end inspection?
SGS, a third party inspection company, will schedule an inspection at your home, office or dealership. You may contact SGS at (800) 340-4080 (8AM - 8PM Eastern Time, Monday - Friday). Or, you may login to your Audi Financial Services account at www.audifs.com/accountadvisor to schedule an appointment.
How can I calculate my mileage on my current lease? During the last year of your lease, login to www.audifs.com/accountadvisor to access our mileage calculator tool.